Delivery

Do you Ship Internationally?

We ship worldwide! So if you think any of our products are a perfect gift for a friend, or just want to treat yourself to some goodies, go ahead and add to cart! The cost is additional and will be calculated at check out depending on your address and the weight of your parcel.

If you have any questions regarding customs duty or any additional taxes at destination, please write to us and we will do our best to confirm the costs before hand. Email us on orders@ellementco.com with your order number and query.

Who delivers my order?

Our Shipping Partner is Shiprocket, however the courier partner varies on the weight and the delivery location. Once you place your order with us, you will receive a confirmation email first, and then a dispatch related email with your tracking ID and invoice.

Can I place and order from one country/ location and ship it elsewhere?

Yes, sure you can. Billing details and Shipping Details need to be separate, that’s it.
Ensure to add the full address and contact details of the receiver.

I have not received my order yet, what should I do?

Please email us with your Order ID on orders@ellementco.com or you may reach us via phone on +91 8879612123

Can I choose the time & date of delivery?

We will do our best to accommodate all your requests. Please email us with your Order ID on orders@ellementco.com or you may reach us via phone on +91 8879612123

Products

We put in a lot of care, passion and detail while curating the products listed on this website for your easy and long lasting use. All our products are manufactured under strict regulations and go through vigorous quality control before they are ready for retail. If you have any questions regarding our products please email communications@ellementco.com

Gifts

Can I buy a gift card?

Yes, we make personalised gift cards basis on your budget, and with a message from you!
Email us on communications@ellementco.com to know more and gift a loved one the #EllementExperience.

Returns

Can I return the items bought on this website?

Unfortunately, given the nature of our products being cosmetics, once opened we do not accept returns and exchange. If you haven’t found the right answer to your question, please contact our Customer Care at orders@ellementco.com and we will do our best to assist you and resolve your concern.

Order

I have just placed an order and want to change something in my order, can I do this?

Email us at orders@ellementco.com with your Order ID and if the order has not been dispatched we’ll do our best to make the change as requested!

Please note : Changes are not always possible and this depends on a case-to-case basis.

I have just placed an order and would like to cancel it, can I do this?

This depends on a case-to-case basis.Email us at orders@ellementco.com with your Order ID and if the order has not been dispatched we’ll do our best to sort out your concern.

Payment

We have several payment options such as Debit Card, Credit Card, Netbanking, Wallets (Paytm), Paypal and Cash On Delivery.

Is my payment safe?

Of course it is. Payment is completely secured by our partner, CC Avenue. Further more all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe. If you haven’t found the right answer to your question, please contact our Customer Care at commmunications@ellementco.com